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  • Shipping & Returns

    Required delivery information
    The delivery information includes the full name, street address, e-mail address, zip code, and phone number. If the address or phone number is not correct, you will not receive the items, you will be responsible for the lost.

    Shipping options and charges
    Shipment of your purchases on time is very important to us. To make sure you get your purchases as soon as possible.

    Sign for the delivery
    A signature is required for your delivery. But if you are not available, the couriers of one of your family members can try. If you and your family members are unavailable, take back the package and send the order the next day.

    Refuse a shipment
    If you refuse to sign the order for any reason, or if the package has been automatically returned after multiple unsuccessful delivery (because you are not available or you have provided us with an incorrect or incomplete delivery address), your order will be canceled and the refund will be given Be made to the credit card used for your order. And 50% of the price will be charged by you and the shipping costs will not be refunded.

    Return your purchase
    All items are quality-controlled and tested for errors before they are dispatched. If for any reason you are dissatisfied with your purchase, feel free to contact us via e-mail. You must send pictures of the item to our mailbox. The e-mail topic should be named with the "order number" so that we can give you a quick answer. If you want to return your purchase, we are sorry that you can pay 50% of the price of the item as our poundage and warehouse refill fee for your returned items. The return costs are also the responsibility of the customers.

    Cancel your order
    If you wish to cancel the order, please contact us immediately. Aborted orders which have not been sent will be refunded with a deduction of 10% of the order amount as a cancellation fee, which is charged to cover administrative costs and transaction fees involved in the cancellation of the order.
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